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1. |
Q:
What's an "e-Book"?
A: It's just like a regular book that you buy at book stores but in electronic
form and has some great advantages:
1. You can read it immediately after your purchase because it's a computer file
2. Because it's electronic you don't have to pay any shipping costs, you access
it online
3. Our eBooks are easy to update so feature current information, they're not outdated
like those bulky paper travel guides
4. They're environmentally friendly since you only print the pages you want
5. Best of all, you can read it now!
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2. |
Q: Is it safe to use my credit
card or debit card on your site?
A: Purchasing with NineBlue is safe. When you purchase one of our products
you are making your payment via Google Checkout or Paypal, two leading web names
you know and trust. Google or Paypal process the payment on your credit card and
we deliver your goods to you--it's a great partnership.
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Q: How long will it be before I receive my order?
A: If you pay via Google Checkout, your order will almost always be delivered
immediately. Purchases via Paypal are a little slower requiring up to a two to three
hour wait.
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Q: What forms of payment do you accept?
A:
We offer any form of payment that is accepted by Google Checkout or Paypal,
primarily credit cards and debit cards.
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5. |
Q: Are there any shipping cost associated with
your products?
A: No. Since our products are digital, there is not shipping costs as they
are delivered to you immediately in electronic form (please see comments on PayPal
delivery delays noted on item number 2).
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6. |
Q: I never received my order. I thought electronic
delivery meant that I would get this by e-mail. What does it mean?
A: Electronic delivery does mean that you'll receive the order via "electronic
means." Normally, when paying with Google Checkout, you'll be forwarded to a page
that contains all the necessary information to access, open and view your e-Book
immediately after your payment.
If there is a delay or for some reason this page does not appear, please e-mail
us via the Google Checkout receipt you receive via e-mail so that we may send you
details on accessing your purchase. When paying via Paypal you will receive a confirmation
e-mail directly from NineBlue with all necessary details on accessing your purchase
within two to three hours after your payment is processed.
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7. |
Q: I have downloaded the ebook and saved it to
my hard drive. But when I entered the password that I chose at the time of purchase,
the error I get is that the password is incorrect.
A: Firstly, ensure that you are using the NineBlue issued password instead
of your Google Checkout or Paypal password used for payment on their systems.
Secondly, note that the e-book password is CaSe SeNsItivE and as
such you'll want to type your assigned password in the letter case that as it appears
on your order reciept.
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8. |
Q: Can I print out my ebook?
A: Yes, the e-book are fully printable, in whole or selected pages.
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Q: Will I be mailed a "hard copy" of this ebook?
A: No. Our e-book products are digital only and as such there is no need for
delivery.
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10. |
Q: I got an confirmation of my purchase that had
a link to download the e-book that I purchased. After downloading, I tried to open
the PDF document at the password prompt. I entered the Google password that I select
at the time of purchase. But a message returned saying that it was an incorrect
password. What is my correct password?
A: The password to open your e-book (also called the "key") is issued after
payment and is distinct from your Google Checkout password. The same applies when
using Paypal, your Paypal password is not the password to access your e-book, which
is issued after payment by NineBlue.
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Q: I'd like to get your e-book to be able to plan
a tour with my family but I tried to create an account and in the location box my
country is not an available option to choose. What can I do to get it?
A: You can pay for your e-Book using either Google Checkout or Paypal. Residents
of most countries are able to pay using either one of these safe payment systems.
If you don't find your country listed on Google Checkout, navigate back to the e-Book
product page and select the "pay via Paypal" web link to use the Paypal system to
purchase your product.
Please note that by using Google Checkout you'll usually have immediate access to
read your purchase, however using Paypal will result in a delay of normally no more
than two hours.
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